We are seeking for a service-oriented and self-motivated professional to join our Product Implementation and Support team. In this role, you will be Implementing, Installing, deploying, and configuring the company’s product/software. You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements.
Duties & Responsibilities
- Implementation, installation, deployment, and configuration of the company’s product/software
- Support and maintenance of the company’s application software
- Administration and Management of RDBMS Environments
- Investigating, troubleshooting, analysis, and solving reported clients’ issues
- Interfaces between clients and the company
- Facilitation of training for both users and technical team on usage of various company’s product/software
- Handling clients’ correspondences and documentation in relation to challenges encountered using the application.
Application Software Support: Proficient in providing support and maintaining application software, ensuring smooth operation and addressing any issues or challenges that arise.
Database Technologies: Adequate knowledge of SQL Server and other database technologies, enabling efficient management and manipulation of data.
Self-motivated: Ability to work with little or no supervision, demonstrating self-motivation and a resilient drive to accomplish tasks and meet deadlines.
Proactive and smart: Possessing a proactive mindset and the ability to think critically and make intelligent decisions to optimize processes and resolve problems.
Troubleshooting and problem-solving: Skilled in investigating, troubleshooting, analysing, and solving reported client issues, ensuring prompt and effective resolution.
Client interaction: Proficient in interfacing between clients and the company, handling client correspondence, and documenting challenges encountered while using the application.
Training facilitation: Capable of conducting training sessions for both users and the technical team on the usage of various company products/software, ensuring comprehensive understanding and smooth adoption.
Microsoft technologies: Continuously updating knowledge in Microsoft technologies to stay up-to-date with the latest advancements and leverage them effectively.
Testing capability: Thorough understanding of internet infrastructure and experience working with formal testing environments, ensuring reliable and robust software performance.
Communication and interpersonal skills: Excellent communication and interpersonal skills, with meticulous attention to detail, fostering effective collaboration and understanding with clients and team members.
RDBMS administration: Proficiency in administering and managing RDBMS environments such as MS-SQL Server and Oracle, providing efficient database management.
Project management: Familiarity with project management methodologies such as Prince2, ITIL, and CISA, offering valuable skills in planning, organizing, and executing projects.
Education and Experience
- BS/BA degree in a relevant field.
- 1-2 years of experience in a similar role, demonstrating a sound foundation in application software support and related responsibilities.
Note: The above qualifications and skills are important for the successful execution of responsibilities in supporting and maintaining application software within the organisation.