Product Implementation and Support

 
Description

We are seeking for a service-oriented and self-motivated professional to join our Product Implementation and Support team. In this role, you will be Implementing, Installing, deploying, and configuring the company’s product/software. You will be tasked with solving complex technical issues and will also collaborate with team members across all departments to assist them with their technical requirements.

Job Requirement
  1. Very good at Supporting and maintaining application software
  2. Very good knowledge of database technologies using SQL Server.
  3. Ability to work with little or no supervision
  4. Be self-motivated and with resilient drive
  5. Must be pro-active and Smart
  6. Skills in investigating, troubleshooting, analysis and solving reported clients’ issues
  7. Very good problem-solving skills.
  8. Interfaces between clients and the company
  9. Facilitation of training for both users and technical team on usage of various company’s product/software
  10. Handling clients’ correspondences and documentation in relations to challenges encountered using the application
  11. Able to update the knowledge in Microsoft technologies.
  12. Thorough knowledge of internet infrastructure and have worked with formal testing environments.
  13. Excellent communication and interpersonal skills with meticulous attention to detail.
  14. Skills in administration and management of RDBMS Environments such as MS-SQL Server, Oracle will be an advantage.
  15. Project Management Skills such as Prince2, ITILL, CISA will be an added advantage
  16. BS/BA degree, 1-2 years, experience.
Duties & Responsibilities
  1. Implementation, Installation, deployment, and configuration of the company’s product/software
  2. Support and maintenance of the company’s application software
  3. Administration and Management of RDBMS Environments
  4. Investigating, troubleshooting, analysis and solving reported clients’ issues
  5. Interfaces between clients and the company
  6. Facilitation of training for both users and technical team on usage of various company’s product/software
  7. Handling clients’ correspondences and documentation in relation to challenges encountered using the application.
Apply Now

Leave a Reply

Your email address will not be published. Required fields are marked *