iTeller – A Customer Self-Service Solution
iTeller is a complete suite of automated cheque lodgement and processing solution which comes with multi-functional application and capability.Consumer Products
- Consistently excellent customer experience, including instant transaction notice and charges advice where applicable.
- High quality customer service quick, efficient and effective services, including customer’s ability to perform transactions outside banking hours
- Reducing time consuming manual transactions thereby enabling the cashier to focus on other customer requirement;reducing the man-hour required to attend to other customers’ needs.
- Effective workflow for back-office management
- Reduced time and effort in processing customers transaction e.g cheque book issuance, cheque deposit, manager’s cheques among others
- Effective cheques lodgement control&m monitoring of cheques beneficiaries
- Auto double entry generation and posting.
- Availability and dissemination of reliable and up-to-date analytics on all transactions at the terminal
- Local support availability
- Affordable total cost of delivery
- Access to PFS’ wealth of experience in application systems consulting as regards cheque personalisation/MICRization, cheque clearing transactions and reconciliations.
- Self-Service Customer Requests Module
It provides stress-free, instant requisition by the customers and cards’ personal identification number(PIN) requisition
- Self-Service Statement Enquiry
It provides the customers the opportunity of self-service salary overdraft application; the customers supplies all necessary information required for back-office loan request appraisal and approvals.
- Self-service Account Openning & Closure(for existing customers)
This module makes it possible for the bank’s existing customers to open a new account (e.g. Savings or Fixed Deposit) using their ATM card on the self-service terminal
- Stop Payment Order
It allows a customer to issue a stop-payment order for issued cheques.
- Self-service Local Money Transfer & Other Services
It provides an avenue to local money transfer from one account to the other while the banks earns its commission on the transaction automatically; all accounting entries are generated and posted instantly.
- Other ancillary services such as phone airtime purchase,cash card funding and top up are available to the customer 24/7.